Privacy Policy

Information We Collect

Information You Provide

We collect information you provide directly, including:

• Account details such as name, email address, phone number and login credentials
• Documents, envelopes, templates and related content you upload or manage
• Recipient details such as names and email addresses

Information Collected Automatically

When you use the Services, we may collect:

• Device and browser information
• IP address
• Usage data, including pages visited and actions performed
• Log data related to document workflows (e.g., sent, opened, signed, approved)

Transaction and Audit Information

We maintain records of document transactions, including timestamps, IP addresses and activity logs, to provide audit trails and support compliance requirements.

How We Use Information

We use the information that we collect for the following purposes:

• Provide, operate, and maintain the Services
• Facilitate document signing, approvals and workflows
• Create and manage envelopes, templates and recipients
• Generate audit trails and transaction records
• Improve platform performance and user experience
• Communicate with you regarding updates, notifications and support

How We Share Information

We do not sell your personal information. We may share information as follows:

• With third-party vendors who assist in hosting, security, analytics and service delivery
• When required by law, regulation or legal process
• To protect the rights, safety and integrity of SignOnline

Data Security

We implement appropriate administrative, technical and organizational measures, including encryption and access controls, to protect your information.

Data Retention

We retain personal information for as long as necessary to:

• Provide the Services
• Maintain transaction and audit records
• Comply with legal obligations
• Resolve disputes and enforce agreements

Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access, update or correct your personal information
• Request deletion of your data

Children's Privacy

The Services are not intended for individuals under 18 years of age and we do not knowingly collect personal information from children.

International Data Transfers

Your information may be processed or stored in locations outside your jurisdiction. By using the Services, you consent to such transfers, subject to applicable laws.

Changes to this Privacy Policy

We may update this privacy policy from time to time. Continued use of the Services after changes indicates your acceptance of the updated policy.